Refund policy
No returns will be accepted at this time.
If you experience an issue with your order, please contact us immediately and we will kindly do our best to resolve it. We must be notified within 5 days after receiving your order of any discrepancies or damages. We pride ourselves in the quality of our work and want to ensure our customers have a happy and positive experience.
EXCHANGES
We do not offer store credit or exchanges at this time.
ON SALE PRODUCTS
We do not offer returns for products bought on sale or given for free at this time.
HOW TO RETURN
ONLINE ORDERS
We ask you to ensure that the original or a copy of your invoice is included with your shipment. Please confirm the order number, products returned, and return tracking details if purchased by submitting them to the Customer Service team by visiting our contact page under “Returns”
Please send your product(s) that you wish to return to the address below:
USA:
VIVALUI LLC
Attn: RETURNS
13901 Midway Rd Ste 102
#192
Dallas, TX
75244
USA
CUSTOMER RESPONSIBILITY
Returned products are your responsibility until they arrive at Vivalui.
Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note Vivalui does not incur the cost of return tracking or postage. Only products received by our warehouse can be credited.
If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.
REFUNDS
We aim to refund you within 5 business days of the product being returned to Vivalui, however these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
THIRD-PARTY RETAILERS
We do not provide refunds or exchanges for products purchased outside of Vivalui. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
FAIR USE
If we notice an abnormal pattern of return activity or behavior then we may connect with you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact our Customer Service team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact our Customer Service team before sending any products back.
Vivalui maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Vivalui reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.
