Shipment tracking numbers are sent via email as soon as your order is shipped. Order processing may take 2 business days or longer for special orders: Orders higher than $500.
Delivery times range from 3 - 5 business days via USPS, UPS or other standard shipping carriers.
Free Shipping Orders that qualify for free shipping will be shipped at no cost to you. We reserve the option of choosing our own shipping method.
Returns Return shipping charges for items not specifically covered under warranty or otherwise damaged or defective will be deducted from any refunds given. Free items, Items on sale, discounted items cannot be returned.
All items in a bundle must be returned together for a refund or exchange.
Shipping Options Standard Shipping: $3.99 2-day Shipping: $17
US Shipping Ground Residential / Commercial: $15 USD UPS 2 Day Shipping: $55 USD International Shipping via UPS/USPS: $20.00 USD and up
Track Your DHL package here. Track Your FedEx package here. Track Your UPS package here. Track Your USPS package here.
Shipping and Delivery Problems If your order is lost or damaged, the carrier must conduct an investigation.
Please contact Vivalui to initiate a case within 10 business days of the item shipping out. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to us, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Vivalui will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact us to make the necessary corrections. Product discrepancies not notified to Vivalui within 5 days are not eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.
Packaging In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Vivalui reserves the right to replace only the packaging of products sold herein.
For any other shipping questions, please contact us at support@vivalui.com
How do I contact you? When can I expect a reply to my email?
Our team is working hard to take care of all your inquiries. We try to get back to you at most within 48 hours. Our business hours are 8:30 AM to 5:00 PM CST Monday – Thursday and 9:00 AM to 4:00 PM Friday. You can reach us by using our {contact form}.
FRom happy customers
Let customers speak for us
from 110 reviews
Teddii
Inlove with this scrub
My first time using this srub and I'm honestly in love 🥰🥰
Undressed Gentle Brightening Scrub with Lactic Acid
10/25/2024
Customer
I love how it feels on my skin. I will most definitely be purchasing again!!
Undressed Gentle Brightening Scrub with Lactic Acid
10/04/2024
Jeffrey Rose
Amazing p- duct
The product I ordered is the one. Thanks for your product, and keep them coming.
CleanBase+
10/03/2024
Alissa A.
AMAZING
I adore this scrub! I have sensitive skin and eczema and have had NO problems. The scent is out of this word! After each use, my skin feels hydrated, soft and glowing!
Gentle yet great at exfoliating. Most other scrubs I can't ever use on my face but Vivalui Undressed feels amazing on my face.
Undressed Gentle Brightening Scrub with Lactic Acid
10/01/2024
Customer
Great product
Love how it makes my skin soft and glows
Undressed Gentle Brightening Scrub with Lactic Acid
10/01/2024
Rapuluchi Nzenaguora
This serum did what it was supposed to do, it faded my dark spots and the after glow?, chefs kiss!
Vivalui Brightening Serum with Niacinamide and Kakadu Plum Extract
09/27/2024
Odi
Amazing!!!
I was looking to change my skincare products and came across this. I got a tester tub and tried it and noticed the difference in 2 days. My skin became clearer and softer. I totally recommend!!!
Undressed Gentle Brightening Scrub with Lactic Acid
09/27/2024
Rapuluchi Nzenaguora
Holy grail!
This scrub is the best thing ever to happen to me!!!! 💕
Undressed Gentle Brightening Scrub with Lactic Acid
09/26/2024
Paula Schwartz
Wireless Sonic Silicone Facial Cleansing Brush Cyan
Good product.
VIVALUI
09/08/2024
Paula Schwartz
Wireless Sonic Silicone Facial Cleansing Brush Cyan
Good product.
Wireless Sonic Silicone Facial Cleansing Brush Cyan
09/08/2024
Michelle
Makeup Bag with LED Mirror Cosmetic Travel Case
Good Quality. My customers loved them.
VIVALUI
08/19/2024
Michelle
Makeup Bag with LED Mirror Cosmetic Travel Case
Good Quality. My customers loved them.
Makeup Bag with LED Mirror Cosmetic Travel Case
08/19/2024
Marie Estrella
Vivalui Flawless Radiance Discoloration Corrector Niacinamide Serum for post-acne marks
Vivalui Brightening Serum with Niacinamide and Kakadu Plum Extract
06/16/2024
Bryan Chapman
Amazing
I received my order one product arrived DOA I reached out to care they sent me a replacement super fast and I love it!
Silicone Vibrating Facial Brush
03/17/2024
Judy Wirts
Wireless Sonic Silicone Facial Cleansing Brush Cyan
My first time using this srub and I'm honestly in love 🥰🥰
Undressed Gentle Brightening Scrub with Lactic Acid
Alissa A.
AMAZING
I adore this scrub! I have sensitive skin and eczema and have had NO problems. The scent is out of this word! After each use, my skin feels hydrated, soft and glowing!
Gentle yet great at exfoliating. Most other scrubs I can't ever use on my face but Vivalui Undressed feels amazing on my face.
Undressed Gentle Brightening Scrub with Lactic Acid
Customer
Great product
Love how it makes my skin soft and glows
Undressed Gentle Brightening Scrub with Lactic Acid
KitKat
Nice Cleanser!
I received the Vivalui Cleanbase+ Bamboo Charcoal and Citrus Facial Cleanser for free in exchange for my honest review. This facial cleanser is a dark gray gel (due to the charcoal) that has an earthy fragrance that is pleasant and not overwhelming, but it does lean masculine. I found the cleanser easy and enjoyable to use, and it creates a subtle lather. While I didn't see dramatic results with continued use, I did feel like it started to improve the appearance of my pores, and my skin felt noticeably smoother after use. I do feel that this is an effective cleanser that provides gentle exfoliating benefits! It also left my skin feeling comfortable and healthy, rather than dried out like some harsher facial cleansers do. Overall, I was really happy with this cleanser!
CleanBase+
Customer
I'm loving this cleanser.
I recently received a sample of Bamboo charcoal deep pore cleanser and it has visibly shrunken my pores and aren't as noticeable as before. It's gentle on my skin with no breakouts and leaves my face so soft and smooth. It's a great product.
I adore this scrub! I have sensitive skin and eczema and have had NO problems. The scent is out of this word! After each use, my skin feels hydrated, soft and glowing!
Gentle yet great at exfoliating. Most other scrubs I can't ever use on my face but Vivalui Undressed feels amazing on my face.